User Creation & Administration

The Administration tab allows you to manage staff access, create new user profiles, and assign specific permission levels within the RPM portal.

Creating a New User

  1. Navigate to the Administration tab in the top navigation bar and select the Users sub-tab.
  2. Click Create New User.
  3. Under the Contact tab, fill out the required First Name and Last Name. Be sure to enter an Email address and use the Reports by E-mail dropdown to select whether this user should receive daily or monthly closed batch reports.
  4. Click over to the Login tab to create a username and password for the new staff member.
  5. Select a Role from the dropdown menu (see the table below for permission details).
  6. Click the Create button at the bottom of the screen.
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Note on Notifications

Under the Contact tab, selecting "Alerts" will subscribe the user to important system notifications from E-xact regarding changes, new features, and potential service interruptions.


User Roles & Permissions

When creating a new user, you must assign them a Role. This determines exactly what they can and cannot do within the RPM portal.

RoleAccess LevelBest For
Read OnlyCan view all screens except the POS tab. Cannot process transactions, issue refunds, or perform any transactional functions.Accountants, bookkeepers, or auditors who only need to run reports.
Read Only APIA system-level user strictly used for authenticating with the Transaction and Search APIs.Developers or automated backend systems.
POSRestricted access to only the POS and Transactions tabs. Can process payments but cannot view high-level reporting or admin settings.Cashiers, front-desk staff, or call center agents.
MerchantStandard access to all screens. Can process payments, issue refunds, and run reports, but cannot change account settings or manage other users.Store managers or shift leads.
Merchant AdministratorFull system access. Can process payments, run reports, change the account address, view bank terminal info, edit the Gateway Password, and create/edit other users.Business owners or IT administrators.