User Creation & Administration
The Administration tab allows you to manage staff access, create new user profiles, and assign specific permission levels within the RPM portal.
Creating a New User
- Navigate to the Administration tab in the top navigation bar and select the Users sub-tab.
- Click Create New User.
- Under the Contact tab, fill out the required First Name and Last Name. Be sure to enter an Email address and use the Reports by E-mail dropdown to select whether this user should receive daily or monthly closed batch reports.
- Click over to the Login tab to create a username and password for the new staff member.
- Select a Role from the dropdown menu (see the table below for permission details).
- Click the Create button at the bottom of the screen.
Note on NotificationsUnder the Contact tab, selecting "Alerts" will subscribe the user to important system notifications from E-xact regarding changes, new features, and potential service interruptions.
User Roles & Permissions
When creating a new user, you must assign them a Role. This determines exactly what they can and cannot do within the RPM portal.
| Role | Access Level | Best For |
|---|---|---|
| Read Only | Can view all screens except the POS tab. Cannot process transactions, issue refunds, or perform any transactional functions. | Accountants, bookkeepers, or auditors who only need to run reports. |
| Read Only API | A system-level user strictly used for authenticating with the Transaction and Search APIs. | Developers or automated backend systems. |
| POS | Restricted access to only the POS and Transactions tabs. Can process payments but cannot view high-level reporting or admin settings. | Cashiers, front-desk staff, or call center agents. |
| Merchant | Standard access to all screens. Can process payments, issue refunds, and run reports, but cannot change account settings or manage other users. | Store managers or shift leads. |
| Merchant Administrator | Full system access. Can process payments, run reports, change the account address, view bank terminal info, edit the Gateway Password, and create/edit other users. | Business owners or IT administrators. |
Updated 25 days ago
