Contact Support

Get help from the E-xact support team Monday to Friday 07:30 to 17:30 Pacific Time.

Email Support

Send your request to [email protected].

To help us resolve your issue quickly, include the following in your email:

• Account Name or Username — Your account or user identifier
• Gateway ID or Payment Page ID — Your gateway or payment page identifier
• Transaction details — Transaction tag, and timestamp
• Environment — Demo/Sandbox or Production
• Description — A summary of the issue, including any error messages or response codes you received